Baker's Hotline - we're here to help

Your bread fell flat. Your cookies crumbled. Who do you turn to? King Arthur Flour. Our professional bakers are ready to guide you through any baking challenge. Call, email, or chat online—we can help.

  • meet Jon

    Jon
    From:
    Concord, NH
    Education:
    Culinary Institute of America
    What I do:
    Baker specialist for the Baker's Hotline and a test kitchen baker
    Prior baking experience:
    Salubre Trattoria (Hanover, NH) and Apple Pie Bakery Café (Hyde Park, NY)
    Favorite King Arthur recipe:
    Rum Cake
    Favorite family recipe:
    Classic Chewy Chocolate Chip Cookies
    Kitchen tool you can't live without:
    Bowl scraper
  • meet Mary

    Mary
    From:
    Western NY
    What I do:
    Baker specialist for the Baker's Hotline and Baking Sheet contributor
    Prior baking experience:
    Long-time home baker, baker for a tea room, and various restaurants
    Favorite King Arthur recipe:
    Now or Later Pizza
    Favorite family recipe:
    Wacky Cake
    Kitchen tool you can't live without:
    Dough whisk, bench knife, parchment paper
    Time at King Arthur:
    13 years
  • meet MaryJane

    MaryJane
    From:
    Barre, MA
    What I do:
    Baker specialist for the Baker's Hotline, King Arthur Flour blogger & recipe developer
    Prior baking experience:
    25+ years of home baking
    Favorite King Arthur recipe:
    Tender White Cake
    Favorite family recipe:
    Aunt Elaine's Chicken
    Favorite baked product to make:
    Cake
    Kitchen tool you can't live without:
    Stand mixer
    Time at King Arthur:
    8 years
  • meet Betsy

    Betsy
    From:
    Chicago, Illinois
    Education:
    Washburne Culinary School
    What I do:
    Baker specialist for the Baker's Hotline, a teacher in the Baking Education Center, and test kitchen baker
    Favorite King Arthur recipe:
    Mini Bee Stings
    “For most of my career I worked as a pastry chef in upscale restaurants in Chicago, Seattle, Denver, and Providence. In 2001 I opened my own bakery in RI called ‘Sweet Cakes'. The bakery was an eight-time winner of the ‘The Best Bakery' in Rhode Island Monthly magazine.”
  • meet Frank

    Frank
    From:
    St. Louis, MO
    What I do:
    Test kitchen baker & traveling baking demo instructor.
    Prior baking experience:
    15 years Ritz-Carlton hotels, former King Arthur Flour bakery pastry chef
    Favorite King Arthur recipe:
    Walter Sands White Bread
    Favorite family recipe:
    Aunt Julia's Pecan Pie
    Kitchen tool you can't live without:
    Bowl scraper
    Time at King Arthur:
    12 years
  • meet Joan

    Joan
    From:
    New Jersey
    What I do:
    Baker specialist for the Baker's Hotline, demo kitchen baker, test kitchen baker
    Prior baking experience:
    Was a stay-at-home mom who made everything from scratch
    Favorite King Arthur recipe:
    Chocolate Chip Oatmeal Cookies
    Favorite family recipe:
    Perfect Chocolate Cake
    Kitchen tool you can't live without:
    Cookie Scoops
    Time at King Arthur:
    18 years